Accessibility Statement

Last Updated: July 30, 2026

Called to Serve CDC, Inc. is committed to providing an inclusive and accessible digital experience for people of all abilities.

We believe that everyone should be able to access information about our organization, programs, events, community initiatives, and opportunities to support our work.

Our Accessibility Goal

Called to Serve is working toward conformance with the Web Content Accessibility Guidelines, Version 2.2, Level AA, commonly referred to as WCAG 2.2 Level AA.

These guidelines provide recommendations for making digital content more accessible to people with disabilities, including people who use screen readers, keyboard navigation, screen magnification, voice input, captions, and other assistive technologies.

Accessibility is an ongoing effort. As our website, programs, content, and technologies evolve, we will continue working to identify and address accessibility barriers.

Measures We Take

Our accessibility efforts may include:

  • Using semantic headings and page structure.
  • Providing text alternatives for meaningful images.
  • Supporting keyboard navigation.
  • Maintaining visible keyboard focus indicators.
  • Using descriptive links and button labels.
  • Providing sufficient color contrast.
  • Avoiding unnecessary reliance on color alone.
  • Supporting responsive layouts and text resizing.
  • Associating form fields with understandable labels and instructions.
  • Providing accessible validation and error messages where possible.
  • Using captions, transcripts, or descriptions for multimedia when available.
  • Reviewing reusable components for accessibility.
  • Testing pages with automated accessibility tools.
  • Conducting manual keyboard and screen-reader reviews.
  • Correcting reported accessibility barriers as part of ongoing website maintenance.

Compatibility

The website is designed to work with current versions of commonly used web browsers and assistive technologies.

For the best experience, we recommend using:

  • A current version of Chrome, Firefox, Safari, or Microsoft Edge.
  • A current operating system.
  • Updated assistive technology.
  • Browser zoom or text-size controls when needed.

Older browsers, unsupported operating systems, customized browser configurations, or outdated assistive technologies may not provide the same level of access.

Known Limitations

Despite our efforts, some content or functions may not yet be fully accessible.

Potential limitations may include:

  • Older documents or archived content.
  • PDF files supplied by third parties.
  • Embedded donation, payment, map, video, social media, or event tools.
  • Third-party forms and widgets.
  • Videos for which complete captions, transcripts, or audio descriptions are not yet available.
  • Images or documents provided by outside organizations.
  • External websites linked from Called to Serve pages.

Third-party services are controlled by their respective providers. We encourage these providers to offer accessible experiences, but we may not be able to modify their platforms directly.

When possible, we will work to provide an accessible alternative or help users obtain the information through another method.

Donation and Other Third-Party Forms

Some website functions, including donation processing, may be provided through external platforms.

If you experience difficulty using a third-party donation or registration form, contact us. We will make reasonable efforts to help you complete the intended action through an alternative method.

Do not send complete credit card or bank account information by email.

Documents and Alternative Formats

Some downloadable files may not be fully optimized for every assistive technology.

You may request information in another format, including accessible electronic text, large print, or another reasonable format when available.

Please identify the document or page you need and describe the format that would be most useful.

Requesting Assistance

If you experience an accessibility barrier, need assistance using the website, or would like information in another format, please contact us.

Helpful information includes:

  • The web address or name of the page.
  • A description of the problem.
  • The browser and device you were using.
  • The assistive technology you were using, if applicable.
  • The format or accommodation that would help you.

You are not required to disclose a disability to request assistance.

Contact Information

Called to Serve CDC, Inc.
3600 N. Broad Street
Philadelphia, PA 19140

Email: info@calledtoservecdc.org
Phone: (215) 588-4940

Please use the subject line Website Accessibility Request when contacting us by email.

Response Process

We will make reasonable efforts to:

  1. Acknowledge accessibility requests in a timely manner.
  2. Review the reported issue.
  3. Determine whether an immediate alternative can be provided.
  4. Correct website barriers when reasonably possible.
  5. Keep the requester informed when additional time or coordination is required.

The time needed to resolve an issue may depend on its complexity, the technology involved, and whether a third-party provider controls the affected content.

Feedback

We welcome feedback about the accessibility and usability of the Called to Serve website.

Accessibility feedback helps us improve the experience for everyone, and reports made in good faith will not affect a person’s ability to participate in our programs, attend events, request information, or support our organization.

Ongoing Review

This statement may be updated as our website changes and as our accessibility practices continue to develop.

The most recent revision date will appear at the top of this page.