Privacy Policy

Effective Date: July 30, 2026

Called to Serve CDC, Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a donation, subscribe to communications, register for an event, submit a form, or otherwise interact with us online.

In this policy, “Called to Serve,” “CTS,” “we,” “us,” and “our” refer to Called to Serve CDC, Inc.

1. Scope of This Policy

This Privacy Policy applies to information collected through the Called to Serve website and the online services that link to this policy.

It does not necessarily apply to information collected:

  • Offline.
  • Through a separate program or service with its own privacy notice.
  • Directly by a third-party website or service.
  • By an independent partner, sponsor, vendor, or community organization.

2. Information We May Collect

The information we collect depends on how you interact with the website.

Information You Provide

You may provide information such as:

  • First and last name.
  • Email address.
  • Telephone number.
  • Mailing address.
  • Organization or employer.
  • Donation amount and gift designation.
  • Recurring donation preferences.
  • Event registration information.
  • Volunteer or partnership interests.
  • Newsletter subscription preferences.
  • Questions, comments, and messages.
  • Information included in forms, applications, surveys, or correspondence.
  • Any other information you voluntarily provide.

Please avoid submitting highly sensitive personal information through a general contact form unless we specifically request it and provide an appropriate method for submitting it.

Donation and Transaction Information

When you make a donation, payment information is generally collected and processed by a third-party donation or payment provider.

Called to Serve may receive transaction-related information such as:

  • Donor name and contact information.
  • Donation amount and date.
  • Campaign, fund, or program designation.
  • One-time or recurring gift status.
  • Payment status.
  • Transaction or confirmation number.
  • Limited payment details, such as the payment type or last digits of a card.

Called to Serve generally does not directly receive or store your complete credit or debit card number.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

  • Internet Protocol address.
  • Browser type and version.
  • Device type and operating system.
  • Referring website or page.
  • Pages viewed.
  • Links selected.
  • Date and time of access.
  • Approximate geographic area.
  • Time spent on pages.
  • Website performance and error information.
  • General interaction data.

This information helps us understand how the website is used and how it can be improved.

3. Cookies and Similar Technologies

Cookies are small files stored on your device or browser. The website and its service providers may use cookies and similar technologies to:

  • Support essential website functions.
  • Remember preferences.
  • Protect forms and prevent spam.
  • Understand website traffic and usage.
  • Diagnose technical problems.
  • Measure the effectiveness of communications or campaigns.
  • Support embedded content and third-party services.

Some cookies are necessary for the website to function. Other cookies may be used for analytics or third-party features.

You may be able to restrict or delete cookies through your browser settings. Blocking cookies may affect certain website features, forms, embedded content, or donation functions.

4. Analytics

We may use website analytics services to understand general website activity and performance.

Analytics providers may collect information about your device, browser, interactions, and approximate location. We use this information to evaluate traffic patterns, improve navigation, identify technical issues, and understand which content is most useful to visitors.

Where available, you may use browser settings, cookie controls, or tools provided by the analytics service to limit this collection.

5. How We Use Information

We may use information to:

  • Respond to questions, messages, and requests.
  • Process and acknowledge donations.
  • Administer recurring gifts.
  • Provide donation receipts and transaction confirmations.
  • Manage event registrations and program participation.
  • Communicate about programs, services, events, and community initiatives.
  • Send newsletters and fundraising communications.
  • Maintain donor, partner, volunteer, and supporter records.
  • Evaluate partnership, sponsorship, employment, contractor, or volunteer inquiries.
  • Operate, secure, maintain, and improve the website.
  • Analyze website traffic and performance.
  • Prevent fraud, spam, abuse, and security threats.
  • Maintain records required for administrative, tax, accounting, audit, grant, or legal purposes.
  • Enforce our Terms of Use.
  • Comply with applicable laws, regulations, court orders, and lawful requests.
  • Protect the rights, safety, and property of Called to Serve, our community, and others.

6. Email and Newsletter Communications

When you subscribe to our mailing list or otherwise request communications, we may use your contact information to send:

  • Organizational news.
  • Program updates.
  • Event announcements.
  • Fundraising appeals.
  • Volunteer opportunities.
  • Community resources.
  • Other information related to our mission.

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us at info@calledtoservecdc.org.

We may continue to send non-promotional communications related to donations, registrations, requests, or other transactions you initiated.

7. How We May Share Information

We do not sell your personal information.

We may share information in the following circumstances.

Service Providers

We may share information with vendors that help us operate, including providers of:

  • Website hosting.
  • Website maintenance and security.
  • Donation and payment processing.
  • Donor and constituent relationship management.
  • Email delivery and newsletter management.
  • Event registration.
  • Data storage and backup.
  • Analytics.
  • Spam prevention.
  • Professional accounting, auditing, legal, or consulting services.

These providers may use information only as permitted by their agreements with us and their own applicable policies.

Programs, Events, and Partnerships

When you register for or participate in a jointly administered program or event, we may share relevant information with a co-host, sponsor, service provider, or community partner when reasonably necessary to manage that activity.

We will not intentionally share more information than necessary for the applicable purpose.

Legal and Safety Reasons

We may disclose information when we reasonably believe that disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or lawful government request.
  • Investigate fraud, misuse, security incidents, or unlawful activity.
  • Enforce our agreements or policies.
  • Protect the rights, safety, or property of Called to Serve, website visitors, program participants, or others.

Organizational Changes

If Called to Serve undergoes a merger, restructuring, transfer of programs, transfer of assets, or similar organizational change, relevant information may be transferred as part of that process, subject to applicable law and appropriate protections.

With Your Consent

We may share information for another purpose when you request or consent to the disclosure.

8. Third-Party Donation and Payment Services

Donations may be processed through an independent third-party platform.

When you use such a platform, the provider may collect information directly from you, including payment and billing information. The provider’s collection and use of that information is governed by its own privacy policy and terms.

We encourage you to review the applicable third-party policy before submitting payment information.

9. Embedded Content and External Services

The website may include embedded or linked services such as:

  • Videos.
  • Maps.
  • Social media content.
  • Event registration tools.
  • Donation forms.
  • News articles.
  • Partner websites.
  • Government or community resources.

These services may collect information about you, use cookies, or track interactions according to their own policies. Called to Serve does not control the privacy practices of independent third parties.

10. Social Media

Called to Serve may maintain pages or accounts on third-party social media platforms.

When you interact with us through a social media platform, both Called to Serve and the platform may receive information about the interaction. Your use of the platform is governed by the platform’s own terms and privacy policy.

Information you post publicly may be visible to other users.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against loss, misuse, unauthorized access, alteration, or disclosure.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. You provide information online at your own risk.

If you believe that information submitted through the website has been compromised, contact us promptly.

12. Data Retention

We retain information for as long as reasonably necessary to:

  • Fulfill the purpose for which it was collected.
  • Maintain donor and program records.
  • Meet accounting, tax, audit, grant, contractual, and legal obligations.
  • Resolve disputes.
  • Prevent fraud or abuse.
  • Enforce agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

13. Your Choices and Requests

Depending on your location and applicable law, you may ask us to:

  • Confirm whether we maintain personal information about you.
  • Correct inaccurate contact information.
  • Update your communication preferences.
  • Unsubscribe you from promotional communications.
  • Request deletion of certain information.
  • Ask questions about how your information is used.

We may need to verify your identity before completing certain requests. We may also retain information when required for legal, financial, administrative, security, or recordkeeping purposes.

Requests may be submitted to info@calledtoservecdc.org.

14. Children’s Privacy

The general website is intended for a broad community audience and is not designed to collect personal information directly from children under 13 without appropriate involvement from a parent, guardian, school, program administrator, or other authorized adult.

We ask children under 13 not to submit personal information through general website forms.

Some Called to Serve programs may serve children and young people. Information collected for those programs may be governed by separate notices, consent forms, program requirements, or partner policies.

If you believe a child under 13 submitted personal information through the website without appropriate authorization, contact us so we can review the situation and take reasonable action.

15. Visitors Outside the United States

Called to Serve is based in Pennsylvania, United States. If you access the website from another country, information may be transferred to, processed in, and stored in the United States.

Data protection laws in the United States may differ from those in your location.

16. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted technical standard for responding to these signals, the website may not respond to every Do Not Track request.

You may use browser privacy settings and available cookie controls to manage certain forms of data collection.

17. Links to Other Websites

The website may link to independent websites that are not operated by Called to Serve.

We are not responsible for the privacy, security, accessibility, accuracy, or content of those websites. Review the privacy policy of each third-party service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Called to Serve CDC, Inc.
3600 N. Broad Street
Philadelphia, PA 19140

Email: info@calledtoservecdc.org
Phone: (215) 588-4940